Frequently Asked Questions
Your coverage, simplified. Find quick answers below.
Coverage & Plan Use
How do I access my insurance card?
Once your policy is active, you’ll receive a digital ID card by email. You may also access it through your member portal or mobile app (if available for your plan).
What doctors and providers can I see?
Most of our plans offer nationwide PPO access, which means you can see any provider in-network — including urgent care, specialists, and emergency services. Use your plan’s portal to search for in-network providers, or contact your advisor for help.
What is a PPO and why is it better?
A PPO (Preferred Provider Organization) gives you more flexibility in choosing your doctors, without needing referrals. You can see specialists directly and get nationwide coverage, even when traveling.
Can I go to any hospital or ER?
Yes — with most PPO plans, you have access to a wide range of hospitals and emergency rooms. If you’re unsure whether a facility is in-network, call the number on your ID card or reach out to customer service to confirm if in-network.
Billing & Payments
When will I be charged for my plan?
Your first payment is typically processed within 24–48 hours of your enrollment. After that, you’ll be billed monthly on your plan’s renewal date.
How do I update my payment method?
You can update your payment info by calling us at 954-644-1627 or through your member portal.
What happens if my payment fails?
If a payment fails, we’ll notify you right away. To avoid interruption in coverage, please update your billing information as soon as possible. Most plans offer a short grace period.
Policy Changes & Support
How do I make changes to my plan?
Just call us at 954-644-1627 or reply to your welcome email. Whether you need to update your address, change your plan, or add a dependent — we’ve got you covered.
What if I move or change jobs?
Let us know ASAP. Your coverage may stay the same, but we’ll double-check eligibility and options to make sure you’re protected.
Who do I contact if I have a question?
You can reach out to customer service by replying to any of our emails or calling 954-644-1627. We’re here Monday through Friday, 10 AM - 6 PM.
Member Portal & Benefits Access
How do I log in to view my plan benefits?
Once your coverage is active, you’ll receive an email with portal login instructions. From there, you can view your coverage summary, download ID cards, and access provider directories.
Can I use telemedicine services?
Many of our plans include 24/7 telehealth access — check your benefits summary or ask your advisor to confirm. It’s a great way to save time and money on everyday care.
Are dental, vision, or prescriptions included?
Some plans include these benefits automatically, while others offer them as optional add-ons. Your advisor will have walked you through your specific selections — but if you’re unsure, just give us a call and ask!
⭐ Still have questions?
We’re here to help!
Know Someone Who Needs Better Coverage?
Here’s the truth: most people are either overpaying or under-covered — and don’t even know it.
If you know a friend, family member, or coworker who could use what we offer, send them our way!
We’ll give them the same care and expert help we gave you — no pressure, no hassle.
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Coverage & Plan Use
How do I access my insurance card?
Once your policy is active, you’ll receive a digital ID card by email. You may also access it through your member portal or mobile app (if available for your plan).
What doctors and providers can I see?
Most of our plans offer nationwide PPO access, which means you can see any provider in-network — including urgent care, specialists, and emergency services. Use your plan’s portal to search for in-network providers, or contact your advisor for help.
What is a PPO and why is it better?
A PPO (Preferred Provider Organization) gives you more flexibility in choosing your doctors, without needing referrals. You can see specialists directly and get nationwide coverage, even when traveling.
Can I go to any hospital or ER?
Yes — with most PPO plans, you have access to a wide range of hospitals and emergency rooms. If you’re unsure whether a facility is in-network, call the number on your ID card or reach out to customer service to confirm if in-network.
Billing & Payments
When will I be charged for my plan?
Your first payment is typically processed within 24–48 hours of your enrollment. After that, you’ll be billed monthly on your plan’s renewal date.
How do I update my payment method?
You can update your payment info by calling us at 954-644-1627 or through your member portal.
What happens if my payment fails?
If a payment fails, we’ll notify you right away. To avoid interruption in coverage, please update your billing information as soon as possible. Most plans offer a short grace period.
Member Portal & Benefits Access
How do I log in to view my plan benefits?
Once your coverage is active, you’ll receive an email with portal login instructions. From there, you can view your coverage summary, download ID cards, and access provider directories.
Can I use telemedicine services?
Many of our plans include 24/7 telehealth access — check your benefits summary or ask your advisor to confirm. It’s a great way to save time and money on everyday care.
Are dental, vision, or prescriptions included?
Some plans include these benefits automatically, while others offer them as optional add-ons. Your advisor will have walked you through your specific selections — but if you’re unsure, just give us a call and ask!
Policy Changes & Support
How do I make changes to my plan?
Just call us at 954-644-1627 or reply to your welcome email. Whether you need to update your address, change your plan, or add a dependent — we’ve got you covered.
What if I move or change jobs?
Let us know ASAP. Your coverage may stay the same, but we’ll double-check eligibility and options to make sure you’re protected.
Who do I contact if I have a question?
You can reach out to customer service by replying to any of our emails or calling 954-644-1627. We’re here Monday through Friday, 10 AM - 6 PM.
⭐ Still have questions?
We’re here to help!
Health Insurance for Self-Employed Workers in 2026 — How to Avoid the Tax Trap
Learn how new 2026 health insurance rules could cost self-employed professionals thousands — and how to lock in your PPO rate now. ...more
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